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Sebastian
Glock
Director of Product Marketing
Cognigy
Sebastian serves as the Director of Product Marketing at Cognigy, a B2B SaaS company specializing in AI Agents for Contact Centers. He excels in bridging the gap between technology and business needs, advising leading companies across Europe and North America on digital transformation to enhance customer interactions. He built and now leads a team dedicated to the fine art of convincing happy customers to say nice things in public—otherwise known as running a customer advocacy function. As a Technology Evangelist, he is a well-known speaker, sharing insights at international conferences and events.
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15 May 2024 13:30 - 14:15
Interactive workshop | From fans to wins: Harnessing customer advocacy for PMM success
Customer advocacy is a powerful force for driving leads and boosting win rates. In this interactive session, we’ll explore how to turn happy customers into passionate advocates and make advocacy a core part of your GTM strategy. Key discussion points: - Where does advocacy fit in your org - and why PMM is the perfect home for it. - How can we identify and empower customer champions? - What are effective ways to capture and share authentic customer stories? - In what ways can customer advocacy be integrated into the GTM strategy? –––– Please note that seats are limited, and pre-registration is mandatory. Workshop passes are only available to summit pass holders. Registration opens the week of April 14.