13 August 2026 09:45 - 10:15
Connecting brands and consumers: The WhatsApp business case study
How to scale relevant, high-quality conversations between brands and consumers without losing personalization?
In this session, we'll explore how WhatsApp Business has become a strategic channel for driving connection, engagement, and growth at scale. Through real-world examples, you'll understand how companies are evolving from one-way communication to conversational strategies that build ongoing relationships and generate customer value.
We'll cover how to create messages that feel personalized even at scale, integrate WhatsApp into your go-to-market strategy, and measure the impact of these interactions on acquisition, retention, and revenue.
You'll leave with practical frameworks and applicable ideas to transform conversations into a true engine for growth.