Craig helps companies turn customer wins into business results. Currently at Agiloft, he bridges the gap between an industry-leading CLM platform and the people who use it, sourcing customer stories and building advocacy programs that reduce risk in the minds of new buyers. Previously, as founder of Customer First Marketing, Craig built end-to-end customer marketing programs, and before that led customer advocacy at Skyhigh Security, scaling a customer champions community to 150 active members within nine months. With 14+ years at Oracle running customer reference and satisfaction programs, Craig brings two decades of experience building the systems that turn scattered customer wins into consistent, credible proof for buyers.