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Alex
Chahin
Director & Global Head of Rider Product Marketing
Uber
Alex Chahin lives and breathes consumer psychology. He loves a great GTM deck and positioning statement like anyone else, but he's seen time and time again that the heart of user decision-making often stems from predictable irrationality. He's put consumer psychology tactics to the test leading teams at a number of high growth and world-renowned brands like Uber, Hims & Hers, American Express, and Lyft. This unique span of experience, rideshare, financial services, telehealth, and beyond, has given him a cross-industry sense of what works best and why. Currently, he is the Director and Global Head of Rider Product Marketing at Uber, where he leads a team that gets riders around the world to turn to Uber for their transportation needs every day, whether that's a classic UberX, a premium ride, or an Uber Moto. Known for his passion for marketing, high energy, and engaging talks, you are sure to leave his session with ten new ideas you'll want to try tomorrow. Having spoken at several conferences and designed the Product Marketing Alliance's Consumer Psychology masterclass, Alex is here to hand you the "unfair advantage" for the modern marketplace because if you aren't marketing to the subconscious, you aren't really marketing at all.
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09 September 2026 12:30 - 13:00
Hardwired to buy: The psychology secrets that trigger decisions before logic kicks in
Your customers aren't buying with their rational brain; they're buying with a 300,000-year-old "lizard brain" wired for survival and simplicity, and most PMMs are still writing messaging for the wrong one. While everyone else stays stuck in rinse-and-repeat GTM tactics, the best product marketers are designing for behavioral change: speaking directly to the instincts that drive snap decisions, faster conversions, and lasting stickiness. Distilled from hundreds of hours of research and over 125 frameworks, this session gives you the high-impact psychological toolkit you actually need to win, because in an age where AI is commoditizing everything, understanding the human mind is the only timeless advantage. Key takeaways: - How buyers actually make decisions pre-purchase and at the point of conversion, and what that means for your messaging - The behavioural frameworks your competitors haven't discovered yet, and how to bring them to your PM and leadership team - Practical ways to apply consumer psychology to your own GTM to drive faster growth, starting tomorrow