Senior Director, CX & Product Research
BuzzRx
Bret Miller is a nationally recognized leader in customer experience, consumer insights, and market research, known for transforming complex human-experience data into clear, actionable strategies that drive business growth. With a career spanning hospitality, entertainment, SaaS, healthcare, education, and sporting goods, Bret brings a uniquely holistic and international perspective to understanding customer behavior.
He currently serves as Senior Director of CX & Product Research at BuzzRx, where he leads enterprise-wide insight strategies, advanced analytics, and customer-centric decision frameworks. In this role, he partners across the organization to elevate product performance, optimize customer journeys, and cultivate a culture grounded in data-driven empathy.