Bret Miller is a nationally recognized leader in customer experience, consumer insights, and market research, known for transforming complex human-experience data into clear, actionable strategies that drive business growth. With a career spanning hospitality, entertainment, SaaS, healthcare, education, and sporting goods, Bret brings a uniquely holistic and international perspective to understanding customer behavior. He currently serves as Senior Director of Customer Insights at Buzz Health, where he leads enterprise-wide research and insight strategies that shape how prescription savings solutions are designed, integrated, and delivered. His work focuses on identifying where pricing complexity creates friction and translating those insights into solutions that make affordability actionable within existing healthcare workflows. In this role, he partners across the organization to elevate product performance, optimize customer journeys, and cultivate a culture grounded in data-driven empathy.