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Daniel
Heffner
Director, Strategy - Competitive Intelligence
E2open
Daniel leads the competitive intelligence function at supply chain software maker e2open. This function, which he founded when he first came aboard, began life as part of Product Marketing and is now a key component of the company's Product Strategy group. Previously Daniel founded the market intelligence function at West Monroe, one of the US' top mid-market management and technology consulting firms. Earlier in his career, he managed a team that conducted competitive and market intelligence studies for Fortune 100 clients at North America's top intelligence consulting firm.
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19 November 2026 13:30 - 14:00
Keep the human in CI: Where AI falls short and judgment takes over
AI is a genuinely powerful CI tool. It can monitor competitors at scale, surface signal from noise, and keep your battlecards fresher than any analyst team could manually. But it can also confidently get it wrong, whether it's misreading positioning shifts, missing the intent behind a competitor's move, and producing insight that looks complete but isn't. This session makes the case for keeping a human at the centre of your CI practice. Not to slow it down, but to make it actually trustworthy. You'll hear where AI-led CI tends to break, what it consistently misses, and how to build a workflow that uses AI for the heavy lifting without letting it make the calls that require genuine market judgment.