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Nitika
Shah
General Manager - Product Marketing & Customer Research
Datacom
Nitika Shah is GM of Enterprise SaaS at Datacom, Australasia's largest homegrown tech company, where she leads SaaS propositions and enablement across the region. A builder and creative at heart, Nitika is known for building product marketing functions from the ground up inside complex organisations 0 favouring discernment over frameworks, and turning messy signals into strategy she'll stand behind. She writes about nuance, craft, and the discipline of excellent work. She holds a degree from the University of Auckland.
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28 October 2025 09:30 - 10:00
A PMM framework: The space between "I've heard of you" and "I believe in you"
Most go-to-market motions ask the market for belief before it's been earned. We launch, expand into new regions, and measure conversion while the market is still working out what we do – and the numbers carry the cost of that gap long before they explain it. Drawing on her experience taking enterprise SaaS propositions into markets still becoming familiar with them, Nitika introduces Coherence → Resonance → Belief: a diagnostic framework for reading where your market actually sits, and what it's ready to give you. It doesn't replace the metrics product marketers are measured against – it works as an intelligence layer beneath them, tying your numbers to the strength of your proposition so they tell you why you're leaking at a given stage, not just that you are. Key takeaways: - A diagnostic for locating which state your market is in – coherence, resonance, or belief – and what that means for your next move. - What evidence each stage needs to produce before you ask the market for the next one. - How to read funnel metrics differently in low-familiarity markets, so the numbers explain rather than just report. - A sharper way to price your GTM decisions: never pay conversion-stage prices for awareness-stage problems.