Ankit Agrawal is a seasoned marketing and customer experience leader with more than 10 years of experience driving revenue growth and retention for some of the world’s largest organizations. Currently serving as a Director of Product Marketing at Verizon, Ankit specializes in the high-stakes world of loyalty, churn management, and life cycle marketing within the United States’s largest telecommunications network. With an MBA from Wake Forest University School of Business and a background in engineering, Ankit bridges the gap between data-driven technology and human-centric service. He is passionate about transforming the customer’s journey from a series of transactions into a unified, loyalty-driven experience. Ankit resides in Basking Ridge, NJ, with his wife and two daughters.