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Sara
Johnson
Director, Global B2B Product Marketing
Mastercard
Sara is passionate about marketing and creating digital strategies that reap results and leave lasting impact. She's also skilled in managing global marketing and new market development strategies and has strong experience in lead generation, omni-channel campaigns, project management, and bespoke events. Sara is independent with a strong work ethic however she thrives in teams. Having worked internationally, working in multidisciplinary teams and networking is where she's happiest.
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03 December 2026 11:15 - 11:45
Panel - Redrawn lines: How automation is shaping new relationships between PMM, sales, and CS
The friction between PMM, sales, and CS has not gone away. It has moved. As each function automates more of its own work, the handoffs between them have shifted in ways that nobody has formally addressed. Sales is generating its own outreach. CS is resolving queries that used to surface as product feedback. PMM is producing more content but sometimes losing the room where it matters most. This panel brings three functions into the same conversation with honest disagreement about where the lines should sit. Not a shared view of the problem, but a real debate about who owns what in 2027. Key learnings: - Where the handoffs between PMM, sales, and CS are breaking down as each function automates its own work - How PMM can reposition itself as the connective tissue in a GTM team that is increasingly running on separate systems - What genuine cross-functional ownership looks like, and the agreements you need in place before the process defines itself without you