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Matt
Neale
Head of Product Marketing and GTM
Amazon
Matt Neale brings more than 15 years of senior leadership across marketing, go-to-market, growth, business development and sales, including over a decade at Amazon. His expertise spans AI, digital platforms, services, content and hardware. He works closely with C-suite leadership, bringing a collaborative, customer obsessed and data-driven approach to decision making. A high EQ leader with a builder and owner mindset, Matt is adept at managing matrix teams and influencing well beyond his span of control. He is a problem solver who is comfortable operating in ambiguity, with a track record of building and delivering award-winning launches and unlocking growth. Most recently he led multi-regional teams to build and scale Alexa and Smart AI Devices across more than 25 international marketplaces and multiple channels, picking up industry awards along the way. He is currently studying Artificial Intelligence with the University of Oxford at Saïd Business School.
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03 December 2025 11:15 - 12:00
Panel - Redrawn lines: How automation is shaping new relationships between PMM, sales, and CS
The friction between PMM, sales, and CS has not gone away. It has moved. As each function automates more of its own work, the handoffs between them have shifted in ways that nobody has formally addressed. Sales is generating its own outreach. CS is resolving queries that used to surface as product feedback. PMM is producing more content but sometimes losing the room where it matters most. This panel brings three functions into the same conversation with honest disagreement about where the lines should sit -- not a shared view of the problem, but a real debate about who owns what in 2027. Key learnings: - Where the handoffs between PMM, sales, and CS are breaking down as each function automates its own work - How PMM can reposition itself as the connective tissue in a GTM team that is increasingly running on separate systems - What genuine cross-functional ownership looks like -- and the agreements you need in place before the process defines itself without you