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Sam
Niro
Senior Manager, Competitive Intelligence & Strategy
Talkdesk
Sam's a competitive intelligence pro who loves the thrill of the hunt almost as much as helping sellers close deals. She excels at delivering competitive positioning that delivers impact across the business and translating technical jargon into actionable insights. Aside from competitive intel and market research, Sam is a a well-rounded product marketer with experience in messaging, product launches, and content strategy. She's passionate about customer experience and AI, but holds a soft spot for regional tourism and revenue enablement.
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08 July 2026 15:45 - 16:15
The discovery call diagnosis
What can product marketers learn from the first few minutes of a discovery call? Quite a lot. In this hands-on session, you’ll listen to a real (anonymised) sales call and work with other PMMs to diagnose what the buyer actually cares about. What triggered their search? What problem are they really trying to solve? And what language do they use to describe it? Once you’ve extracted the insights, you’ll turn them into practical outputs—crafting messaging and sales enablement based on what the buyer actually said. By the end of the session, you’ll leave with a simple framework for turning real customer conversations into messaging, positioning, and enablement you can use immediately.