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Bonnie
Smith
Customer Advisory Board Expert & Executive Engagement Strategist
Peak Engagement Strategies
Bonnie Smith is the founder of Peak Engagement Strategies and a recognized expert in Customer Advisory Boards (CABs, PABs, EABs) and executive customer engagement programs. She partners with B2B companies to design and facilitate high-impact advisory board meetings that unlock strategic insight and help product marketing teams improve messaging, positioning, and go-to-market success. With over a decade of experience working with enterprise clients across SaaS, cybersecurity, automotive, insurance and more, Bonnie helps teams turn executive customer relationships into market-shaping conversations. Her work empowers product marketers to go beyond surface-level feedback and unlock deeper insight and influence with their most strategic customers.
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29 October 2025 14:30 - 15:00
Beyond feedback: How customer advisory boards drive smarter product marketing
Product marketers are sitting on an untapped goldmine, executive customers who have the insight, influence, and foresight to shape smarter positioning, messaging, and go-to-market strategy. Yet too often, engagement is limited to surveys and feedback tools, missing the opportunity to co-create narratives, validate assumptions, and drive strategic alignment. In this session, Bonnie Smith will share a proven framework for integrating Customer Advisory Boards (CABs) into the product marketing lifecycle. You’ll learn how companies are using executive-level engagement to strengthen market fit, clarify messaging, and drive product adoption. Attendees will walk away with practical steps to: - Identify and engage executive customers as strategic thought partners - Avoid common missteps that dilute or stall advisory board efforts - Use executive engagement to inform go-to-market strategy and build lasting competitive advantage Whether you’re launching your first CAB or trying to extract more value from an existing one, this session will help you transform executive customer insight into product marketing impact.