30 October 2025 10:05 - 10:35
Beyond feedback: How customer advisory boards drive smarter product marketing
Product marketers are sitting on an untapped goldmine, executive customers who have
the insight, influence, and foresight to shape smarter positioning, messaging, and go-to-
market strategy. Yet too often, engagement is limited to surveys and feedback tools,
missing the opportunity to co-create narratives, validate assumptions, and drive
strategic alignment.
In this session, Bonnie Smith will share a proven framework for integrating Customer
Advisory Boards (CABs) into the product marketing lifecycle. You’ll learn how
companies are using executive-level engagement to strengthen market fit, clarify
messaging, and drive product adoption.
Attendees will walk away with practical steps to:
- Identify and engage executive customers as strategic thought partners
- Avoid common missteps that dilute or stall advisory board efforts
- Use executive engagement to inform go-to-market strategy and build lasting