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Natalie
Gullatt Pratt
Former Product & Customer Marketing Lead
DocuSign
Natalie (Gullatt) Pratt is a senior customer and product marketing leader who builds go-to-market, lifecycle, and advocacy systems inside B2B SaaS organizations. She’s known for stepping into growth and transition phases to align Product, Sales, Marketing, Customer Success, and RevOps around proof-based storytelling that drives adoption, retention, and revenue. Across roles with companies including InvoiceCloud, DocuSign, Okta, Artera, and Perceptyx, Natalie has led initiatives that turn customer insight into scalable programs — from advocacy frameworks and customer evidence systems to lifecycle engagement and enablement content that helps teams win and expand accounts. She brings a practical, systems-focused approach to making customer voice a durable growth engine. Based in Atlanta, Natalie focuses on connecting strategy with execution — designing frameworks, building the infrastructure, and partnering cross-functionally to deliver measurable impact.
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04 June 2025 12:00 - 12:30
When customers are the market research: Turning real voices into real strategy
Traditional research cycles often lag behind customer reality. The most effective product marketers are closing the gap by treating customers themselves as a continuous source of insight - and turning real voices into real strategic decisions. This session explores how PMMs can build lightweight, scalable feedback loops that surface what buyers actually care about, then translate those insights into positioning, messaging, roadmap influence, and go-to-market execution. Rather than relying solely on static personas or one-off studies, this approach helps teams stay aligned to changing customer needs in real time. Attendees will learn how to collect and synthesize customer input across sales, support, and growth channels; identify patterns that matter; and activate insights across product, marketing, and sales. The result is a more responsive, insight-driven GTM motion — and a stronger ecosystem advantage grounded in customer truth.