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Natali
Stoeva
Customer Growth and Retention Lead
Phorest
Natali is a senior marketing professional with over 13 years of experience in digital, customer, and product marketing across both B2B and B2C sectors. Passionate about placing customers at the center of every initiative, she excels at building high-performing teams where individuals feel valued and can grow. Collaborating closely with leadership in Sales, Marketing, and Customer Success, Natali turns innovative ideas into actionable strategies by simplifying complexity with a blend of creativity and critical thinking. She leads with curiosity, empathy, and a deep belief that great marketing begins with genuinely understanding people. Currently, Natali heads a dynamic Customer Marketing team, spearheading the development and execution of tech-touch customer success and advocacy strategies across a diverse portfolio. Her leadership ensures that each marketing initiative not only drives engagement and retention but also delivers measurable business outcomes.
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03 December 2025 14:00 - 14:45
The hybrid edge: Lessons from product + customer marketing
Product and customer marketing work best in sync: the strongest teams treat them as a joined-up journey. This session explores the unique edge that comes from being able to bridge both disciplines. We’ll uncover practical lessons from managing go-to-market strategy and product launches while also driving adoption, advocacy, and long-term customer growth. Expect insights on navigating the handoff between acquisition and retention, aligning internal teams around the full customer journey, and leveraging customer feedback to inform product positioning. Attendees will walk away with proven strategies to elevate their impact, whether they sit in product marketing, customer marketing, or somewhere in between.