Abdul is Head of Digital, Customer Experience & Digital Products at E.ON Next, where he plays a key role in transforming the company from a traditional utility into a personalized service partner for customers. With previous roles at Cisco and Macmillan Cancer Support, Abdul brings a diverse background in digital innovation and customer engagement. At E.ON Next, he leads initiatives that use billing touchpoints as opportunities for deeper engagement and leverages data to uncover and address root causes of customer pain points. Abdul is passionate about building teams with the right structure and mindset, delivering quick wins to secure executive support, and moving beyond surveys to gain richer customer insights.