Carlos Aragon is an internationally seasoned, multi-cultural marketing professional with extensive experience in SaaS B2B solutions, from real time communications (IMS, Packet Core, VoIP), to mobile messaging (SMS, RCS Business Messaging), wireless and wireline Unified Communications and Collaboration (UC&C) solutions and services (UCaaS), Contact Center as a Service (CCaaS), WebRTC, CPaaS, and Unified Customer Experience Management (CXM) Platforms. He has spent two decades in telecommunications and SaaS companies, working for firms such as Ericsson, Nortel, GENBAND, Ribbon Communications, Kandy.io, Mavenir, Vonage and Sprinklr; with a career journey that started as an engineer in technical support, and expanded into presales, product marketing, product management, partner marketing, business development and leadership. Carlos currently is Sr. Director of Outbound Product Marketing at Sprinklr and holds a bachelor's degree in Telecommunications Engineering (Esp. Telematics) from Universidad Politécnica de Madrid (Spain). Carlos is a sci-fi and fantasy enthusiast (Star Trek for the win, but also Doctor Who, Marvel & DC superheroes, and D&D) and enjoys growing cucumbers and tomatoes in his backyard, cooking paella and other Mediterranean delicacies, and playing videogames online with friends on Xbox.